Shipping and Return Policy
Delivery Information
IMPORTANT INFORMATION: We are monitoring shipping times with AusPost and Sendle on a daily basis across the holiday season.
Currently Australia Post cut off for standard shipping to NSW, VIC, ACT, QLD, TAS is 16 December 2022. SA cut off is 19 December 2022.
National Express Post Cut off date is 19 December.
NB: WA AND NT HAVE IMPACTED DELIVERIES NATIONWIDE AND CANNOT CURRENTLY BE DISPATCHED IN TIME FOR CHRISTMAS. PLEASE CONTACT US IF YOU NEED ASSISTANCE AT JOY@FULLCIRCLESPIRITS.COM.AU
How much does delivery cost?
We offer free delivery on all orders over $180 across metro Australia.
Otherwise, check out the pricing below for products.
Metro Areas:
Flat Rate Delivery: $10 per bottle
Blended Rates:
Bottles 1-3: $10
Bottles 4-6: $20
Every 3 bottles will incur $10 delivery charge incrementally
Any combination of spirits we strive to minimise the delivery costs through smart packaging and the total will be displayed at checkout.
Rural Areas:
All products: $22 per bottle
Any combination of spirits we strive to minimise the delivery costs through smart packaging, and the total will be displayed at checkout.
How long does delivery take?
Shipping times to Australian major cities and metropolitan areas are 1-4 days from date of dispatch. Rural and remote areas may experience slight delays but on average are delivered within 3-10 days of dispatch.
A breakdown of delivery estimates can be seen below:
Normal Delivery Estimates (varies across the December Christmas season)
Adelaide Metro: 2-3 Days
Melbourne Metro: 2-3 Days
Sydney Metro: 2-3 Days
Canberra Metro: 2-3 Days
Brisbane Metro: 2-4 Days
Perth Metro: 3-4 Days
Hobart Metro: 3-4 Days
Australian Rural and Remote: 3 – 10 Days
Tracking
Once your order has been dispatched you will be sent tracking information. Please note that it often takes 24 hours from dispatch for tracking to become active on the carrier’s website.
Who is our Shipping Partner?
Full Circle uses Sendle and/or Australia Post as our major shipping partners. Sendle was Australia’s first carbon-neutral delivery service. For every tonne of carbon dioxide Sendle releases into the air while delivering parcels, they cancel it out by supporting projects that combat climate change. Australia Post also offsets parcel delivery and claims that almost all of their parcel deliveries are carbon neutral.
For any remote areas, we use Australia Post to minimise delivery costs for the customer and ensure delivery at appropriate times. If the customer would like to instead use Sendle as the Shipping Method, they can reach out to us and we will run a custom order at an increased shipping price.
Is there anywhere you don’t deliver?
We currently don’t deliver to some remote areas, dry zones and anything outside of Australia. We also can’t deliver to PO Boxes or Parcel Lockers. For more information on where we don’t deliver please check out Sendle’s non-delivery regions.
Can deliveries be left at my address if no one is there?
Definitely, as long as you’ve let us know that it’s ok to leave it in the order comments and there’s somewhere safe.
Identification and Responsible Service of Alcohol
Sparkke supports the responsible consumption of alcohol including moderation and legal age requirements. Just like a pub the delivery driver may ask for ID or refuse delivery if you appear intoxicated.
Other Questions
Should you have any questions in regard to shipping please reach out to our support team at joy@fullcirclespirits.com.au
Return and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at joy@fullcirclespirits.com.au . If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at joy@fullcirclespirits.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Got more questions or need assistance?
Get in touch with us directly at joy@fullcirclespirits.com.au to chat through any other queries you may have. We’re available from 9 am to 5 pm AEST Monday to Friday.